Returns & delivery

Delivery in mainland France

Your orders are shipped from our logistician in the 18th arrondissement in Paris. We offer delivery by Tracked Letter or Colissimo depending on the weight of the package, and at Relais Pickup Point (post offices and merchants). You can also choose Colissimo with signature and insurance for €6. You will receive your package 2 to 3 working days after your order date. You can also choose DHL delivery in 1 to 2 days for €15.

Delivery Europe and World

We offer delivery by Colissimo or Point Relais Pickup. For Belgium, Luxembourg, Germany and the Netherlands, shipping costs are €8 at a relay point and €8 at home. For other European countries, prices vary depending on the destination.

For shipments outside Europe, we will choose the mode of transport best suited to your country and the weight of your package. A single rate of €25 is applied per order.

Follow my package

When your order is shipped, you will receive a tracking number. For any unusual delivery delays, contact us by email at bonjour@ateliercamille.com. We will do our best to help you find your package.

Trades

We do not do exchanges. Return the item that does not suit you as indicated above and reorder on the site. This way, the reference will be reserved for you and returned as quickly as possible. We will reimburse you for the returned item within 5 working days of receipt of your package.

Returns

Return shipping costs are the responsibility of the customer.

  • You have an account:

In the “my orders” section, download, complete and print the return document and slip it into your package. Send your return to the following address by Colissimo or by registered letter. Keep the proof of deposit or tracking number until reimbursement.

WORKSHOP CAMILLE at MARGUERITE

CAP 18 – Lane C Gate 10
189 rue d’Aubervilliers – 75018 PARIS

  • You do not have an account :

If you have not created an account at the time of your order, please print this return form and complete it with your name, your order number, the items returned and the reason for the return. Send your return to the address above by Colissimo or by registered letter. Keep the proof of deposit or tracking number until reimbursement.

You have 14 days after receipt of your order to return anything that does not fit.

Returned clothing must be in its original condition, unwashed and with its tag attached. They must also be properly packaged so that they are not creased or damaged during transport.

The refund will be made within 5 working days of receipt of the package, by the means of payment used when ordering.