Returns & delivery

DELIVERY IN METROPOLITAN FRANCE

Your orders are shipped by us from our office in the 6th arrondissement in Paris.
We offer you the delivery in Lettre Suivie or Colissimo according to the weight of the parcel, and in Point Relais Pickup (post offices and merchants).
You can also choose the Colissimo with signature and insurance for an additional cost of 5 €.

DELIVERY EUROPE AND WORLD

You can choose between a delivery by Colissimo or Point Relais Pickup.
For the UK, Belgium, Luxembourg, Germany and Switzerland, the shipping costs are 5 €.
For other countries, charges differ depending on the destination.

For shipments outside Europe, we will choose the transportation best suited to your country and the weight of your parcel. A rate of 20 € is applied per order.

TRACK MY PACKAGE

When your order is shipped, you will receive a tracking number.
For any unusual delay in delivery, please contact us by email at bonjour@ateliercamille.com. We will do our best to help you to find your parcel.

RETURNS

You would like to exchange an item or get a refund? It’s very simple!
You have 14 days after receiving your order to return what you don’t want to keep.

Log in to your account, complete and print the return document and slip it into your parcel. Send your return to the following address in Colissimo or in Lettre suivie.
Keep the proof of deposit or tracking number until you receive your refund.

Bureau de Poste Littré – ATELIER CAMILLE
22 rue Littré – 75006 PARIS

The products must be returned in its original packaging, new, unworn and unwashed.

EXCHANGES

Send us back the clothes that doesn’t suit you as indicated above and order the new piece again on the site. This way, the reference will be reserved for you and sent back as soon as possible. We will refund you the returned item within 5 working days after receiving your package.

  • fabrication française

    dans nos ateliers parisiens

  • paiement sécurisé

    Visa, Mastercard, Paypal, Maestro …

  • Livraison offerte

    en France métropolitaine

  • ravie ou remboursée

    30 jours pour les retours